Our People: Cyndy Lucente, Operations Coordinator

Cyndy Lucente_Headshot_031715

Cyndy, the newest member of our Andrews Roofing staff, comes to us from up North. Originally from Chicago, Illinois, Cyndy has joined our team as an Operations Coordinator.

Cyndy is responsible for taking a job, both hourly repairs and contract work, and coordinating all parties involved to get the job done. This involves an incredible amount of coordination and patience. She directs our suppliers, our customers for job scheduling, and our service repair teams. She is a strong asset behind the scenes as she keeps production flowing under her management.

At the core of our operations department, Cyndy keeps our process running smoothly. She doubles as our resident chief meteorologist, always aware of our current weather conditions to know how it might affect our work schedule.

We are more than happy to have her onboard. Her professionalism, experience and attention to detail make her a major asset to our staff and our customers. Her kindness, patience and effervescent personality enhance our service to the Hampton Roads community. She is a wonderful addition to the Andrews Roofing family.

If you need to schedule your work or would like to place a work order for repairs, feel free to contact Cyndy Lucente.

O: 757-399-3066 | jeri@andrewsroofing.com

Wind Driven Rain

A storm is about to blow through. High winds and heavy rains have been reported and begin to pound your neighborhood. During the storm, you notice a damp spot forming on your ceiling. Although there was a calmer rain a few days ago, this particular storm has caused a leak to appear in your ceiling. Why now?

Wind driven rain on roof)020415

Often, customers will contact our office to report leaks that have manifested themselves after a storm with wind driven, or driving, rains. We hear that an area of the roof or ceiling leaks, but not consistently with every rain.

Rain that has been propelled by wind, often blowing horizontally, can create water intrusion in ways that may not have been possible if wind was not in the equation.

Wind driven rain can make its way past not only shingles, but flashing, chimneys, skylights, siding, windows, walls, corner boards and dormers.

Having a qualified roofer to evaluate your roof and provide routine maintenance is the best preventive measure. If your property does sustain damage from wind driven rain, be sure to have the repairs done soon after the damage. The longer storm damage remains without repair, the greater the risk for more extensive damages caused by rotten wood, mold, and water damage. Your wallet will thank you.

Robert Andrews II | Andrews Roofing | 757-399-3066 | service@andrewsroofing.com

Warning Signs: How to Avoid a Roof Collapse

Having your roof collapse can be an unexpected nightmare.

A collapse can happen during any time of the year, but with the weight of heavy snowfall in recent years, it is best to make sure your roof is in good condition to withstand the elements.

Snow Covered Roof_011615

Snow-related collapses can be caused by heavy amounts of snow accumulation on any type of roofing. One cubic foot of dry snow weighs approximately 6 to 8 pounds, while packed snow and/or ice can weigh even more. Other forms of precipitation can compound the problem if moisture from rain or sleet has been absorbed into the roof.

Flat roofs and lower sloped roofs tend to be at greater risk because they will accumulate larger amounts of precipitation.

Major warning signs should be addressed immediately by contacting your local roofer. Those signs include:

  • Sagging sections of exterior shingles or interior ceiling.
  • Severe/repeated leakage
  • Cracks in the exterior masonry
  • Bends, ripples or deformities in the roof supports, framing or structure
  • Sprinkler heads that have dropped below ceiling tiles
  • Doors or windows that are difficult to open or pop open on their own
  • Bent or bowed utility pipes or conduits at ceiling

Should you notice any of these conditions, contact Andrews Roofing for a free consultation with one of our estimators. We have a 24 hour answering service that can receive emergency calls and allow us to dispatch repair teams.

Regular maintenance and inspection of your roof will help you identify any type of roof damage and prevent a collapse if fixed in a timely manner. Some preventative maintenance tips include:

  • Removing debris, mold and algae accumulation, which can hold moisture
  • Keep drains, gutters and downspouts clear of leaves, dirt and debris so that drains can flow freely
  • Have roof problems repaired when they are discovered to prevent any further damage.
  • Remove any excessive amounts of snow from the roof (consider hiring a professional).

Robert Andrews II
Office: 757-399-3066
Email: service@andrewsroofing.com

Understanding the Workmanship Warranty for your Residential Shingle Roof Replacement

The job is done, the crew has cleaned up and left, and the newly installed roof is beautiful. Now that the job is complete, it is important to understand how you will protect your new asset.

WARRANTY

At Andrews Roofing, we stand behind our work. We pledge to give our customers a quality product that is installed correctly and will perform for the expected life of the roof. This does not mean that the roof may not need regular maintenance throughout its usable life. Just like a vehicle needs a tune-up, oil change or inspection, your roof needs regular maintenance and upkeep to maximize its lifespan.

We know that our customers want and deserve reassurance that the roof will perform after installation, so once the job is closed out, we issue a closing package for the roof, which includes the material warranty.

The workmanship warranty states that from the date of installation for a set number of years, (typically 10 years), there will not be any leaks caused from original application errors of any approved roofing materials provided and installed by our company. We will repair, at no cost to the customer, any leaks which are deemed to be caused by our workmanship.

The warranty is limited to roof repairs only and does not cover any damages to the property that are caused by acts of God. This means that forces such as tornadoes, hurricanes, hail, lightning, earthquakes and the like that are outside of Andrews Roofing’s control are not covered.

Material failure is another issue that is not covered under the workmanship warranty, although it IS covered by the manufacturer’s warranty that is delivered within the closing package.

If you have any questions about your workmanship warranty, please feel free to speak with one of our estimates before, during or after your purchase.

***NOTE: Andrews Roofing provides workmanship warranties for other roofing systems, but this blog specifically addresses the coverage available to our shingle reroof customers.

Jeri Eley | 757-399-3066 | service@andrewsroofing.com | www.andrewsroofing.com

Our Peope: David Wood, Estimator/Project Manager

David Wood_Head shot_103114David Wood has always been a hands-on type of guy. With his strong work ethic, natural talent for building and big heart, we are lucky to have someone so dedicated to delivering the very best to our customers.

Early in life, David learned that he received an incredible amount of satisfaction from managing projects from start to finish. Building was more than an interest; it was a passion that he has always taken a great deal of pride in.

After 7 years of government contracting experience working a superintendent and project manager, David found himself at Andrews Roofing where he could use his talents to specialize in the field of roofing.

With a wealth of experience and training in residential remodeling, David is a natural at estimating for homeowners. His responsibilities include residential estimation as well as overseeing each installation from estimate to final inspection. His strength lies in his ability to understand the customer while delivering a quality finished product. Installing roofs is a process, and with David on the job, we know that the outcome will be one of quality.

When you do what you love and love what you do, the end result will always be one that is sure to please. This most certainly is true for David. His personality and work ethic make him an invaluable asset to our team.

If you are interested in a residential shingle roof replacement, ask for David Wood and we will schedule and estimate for you.

Jeri Eley – Operations Coordinator, 757-399-3066, jeri@andrewsroofing.com

WANTED/Now Hiring: Operations Coordinator/Scheduler

were_hiring

Andrews Roofing is seeking a highly motivated individual with experience in office administration, (some construction knowledge is preferred, but not required). Strong communication skills, both oral and written/typed are needed.  Job duties may include scheduling (estimators and repair crews), ordering/scheduling supplier deliveries, scheduling with customers/customer service, contract processing, payment processing, warranties, sales room support, receiving incoming leads and some additional administrative duties.  The position includes benefits.

If you or someone you know is a potential candidate, please submit your resume to service@andrewsroofing.com and contact Robert Andrews II at 757-286-7400.

Preparing For Your Residential Shingle Roof Installation

Nice looking home

The day has finally arrived…the day of your new roof installation. You have selected your roofing material, chosen a color, and reviewed the scope of work to be performed. What can you do to prepare and what should you know about the roof installation process?
The process of installing a new roof creates a construction site at your home. There are several steps that should be taken to ensure that you, your family and your hope are prepared for the new installation.

Please keep in mind that everything used to perform the work on your roof needs to be as close to the house as possible, which requires access to the yard and driveway. All vehicles should be removed from the driveway and parked away from the structure. Also, anything around the perimeter of the property that would limit roof access should be removed.

All children and pets should be kept indoors in a safe place or off the job site.

Materials will be coming off the roof and may be present in the lawn prior to clean up. We will ensure that ALL debris will be removed when the roof is complete. In preparation, you may wish to cover all valuables in the attic and garage, as dust and debris could enter those spaces. Remember to cut off power to all roof attic fans.

Noise from nail guns, nails, hammers, etc. are used throughout the process. You should expect associated noise.

Satellite Dishes that are mounted on your roof may need to be moved to allow proper installation.

Your job will receive a final inspection from our field superintendent. He will ensure that any remaining debris or materials have been removed from the property and that the roof installation is complete.

Should you have any questions throughout the job process, feel free to contact our main office at 757-399-3066 for assistance.

Robert Andrews | President | Robert@andrewsroofing.com | 757-286-7400

TPO for Commercial Roofs

TPO, or Thermoplastic Polyolefin, is a synthetic rubber compound that is one of the most popular roofing solutions for commercial buildings today.

There are many notable advantages to installing a TPO system on a commercial building. For one, TPO can be fused to create a highly reliable, long-lasting seam. In addition to its strength, it is a heat-reflective, energy efficient material that was created to withstand the effects of ozone, chemical, and ultraviolet exposure. The materials’ ability to endure these types of effects is what makes it such a cost effective option.

Flat roof with skylights from 2010

TPO comes in several different thicknesses and can be mechanically fastened, fully-adhered, or ballasted, depending on the existing structure. It is most commonly applied in a white color to maximize its efficiency. By reflecting heat and light, TPO guards the roof from absorbing and transmitting outside temperatures to the interior of the building.

Having a qualified roofer is essential when installing TPO. The estimator must assess the current condition of the roof and recommend the best system to install. Even the preparation to the surface of the existing roof is essential for proper installation.

Andrews Roofing has highly qualified, knowledgeable estimators and installation crews with several years of experience with TPO systems. If you are interested in inquiring about a new TPO roof for your commercial building, feel free to contact our office.

Jeri Eley/Operations Coordinator |757-399-3066 | service@andrewsroofing.com

A Few Things to Consider When Replacing Your Residential Roof

Metal Roofs_Historic_Ben

There are many factors that can determine when and how you replace your residential roof. Here are a few things to consider if you think it may be time to replace your roof:

Geographic Location
Do you live by the water or in an open field? Is your property located in area that regularly experiences high winds? If so, you may want to consider higher grade materials for your roof, in lieu of basic 3-tab shingles. If you live by the ocean, salt water is also a factor, as it can affect metal, so if metal is used you should consult with your estimator on recommended options.

Budget
If money is an object, the most popular, economical choice for a residential reroof is an architectural style shingle. This roof is a step up from the basic grade, 3-tab shingle. Although the 3-tab shingle can provide a good quality roof, it can withstand winds up to about 60 mph, whereas an architectural roof can withstand up to 130 mph. The difference in price for your investment is usually worth the upgrade if that increase can be accommodated by your budget.

Pitch of Roof
Pitch or slope (steepness) of your roof, or certain portions of your roof, plays a major role in what type of roof will best perform on that surface. Anything from flat to a 3:12 pitch is considered a low slope roof and should, in almost all cases, receive a membrane roof system for best performance.

Home or Rental/How Long Do You Plan to Stay?
People who plan to live in a property for several years typically tend to invest a little more in their roof system so that it will not need to be replaced as frequently. When replacing the roof on a rental property, the decision to go with a lower or higher grade material depends on what you are looking for as far as your return on investment.

Look/Style of the Roof System
Luxury shingles, metal, flat, slate, and specialty materials all have a unique appearance. Choose a roof system that will not only last, but that compliments the appearance of the property.

Tearing Off Old Roof vs. Roofing Over
We do not recommend installing materials over shingles. It is important to inspect the wood deck to ensure that the new roof is being installed over a sound structure. Roofing materials are extremely heavy, and building on a structure that cannot support the weight of the materials can be dangerous.  Roofing over a previously installed roof can be considered under certain circumstances, usually with flat roof systems, but consult with your roofer for the best solution.

Timing
Not waiting too long to replace a roof can save you quite a bit of money in the long run. Ongoing leaks on any roof can lead to rotten and deteriorated sheathing, which adds up in the end.

Be sure to consult with a qualified, licensed roofing company on best practices.

Jeri Eley/Operations Coordinator/757-399-3066/jeri@andrewsroofing.com

Understanding the Surface of Your Roof

Many people don’t realize how harsh of an environment the surface of a roof can be.  In the heat of summer, temperatures can climb up to 150° or more.  Some materials, such as slate, can actually become too hot to even touch.  Likewise, in the brutally cold winter, a roof surface temperature can drop below freezing.  Significant weather variations can be tough on your roof!

Summer_Winter_Roof surface_072414

In addition to the extreme temperatures in a given season, the surface must also withstand all forms of precipitation, including wind, rain, ice, snow, sleet and hail.  During hurricane season especially, sometimes a combination of these elements can cause significant damage.

Under such conditions, any given roof may be subject to failure if it is not receiving the proper maintenance on a regular basis.

For roofers, working on a roof can also be highly dependent on the weather.  If the temperature is too hot, certain repairs such as coatings, slate and shingle repairs cannot effectively be performed because the roof surface will not respond well under the high temperatures.    Likewise, some roofing materials can be extremely brittle and easily damaged when cold.

Imagine if you never cleaned or maintained the surface of your counter-tops or floors in your home.  What would they look like today?  The same goes for your roof, only your roof is designed to withstand much more extreme conditions.  Regular maintenance to your roof will help you maximize your investment until it is due for replacement.

Jeri Eley/Operations Coordinator/757-399-3066/jeri@andrewsroofing.com